Refund policy

30-day returns on unopened items

Unopened food, treats, toys, beds and grooming supplies can be returned within 30 days of delivery for a full refund to your original payment method. Bring items to the counter at 4180 County Road 12, or mail them back — if the mistake was ours (wrong item, damaged box), we'll email you a prepaid label.

Opened food guarantee

Pets are picky, and we know it. If your dog or cat simply won't eat a food, tell us within 14 days of opening and we'll help you swap it for another recipe at no extra charge, or refund the opened bag. Partially used treats and chews qualify too — bring back what's left and tell us honestly what happened.

How to start a return

Email hello@willowbendfeed.com with your order number and a sentence about the problem. We reply within one business day with the return address or a swap suggestion. You don't need the original box — any sturdy packaging works.

Autoship cancellations

Autoship plans can be paused, skipped or cancelled any time from your account, no questions and no fees. Cancel at least 48 hours before the next ship date and nothing further will be charged; already-shipped boxes follow the normal 30-day return terms above.

Refund timing

Once your return reaches us (or once we approve a swap at the counter), refunds are issued within 3 business days. Card refunds then take 5–10 business days to appear on your statement depending on your bank. If a refund hasn't landed after 10 business days, call (555) 014-8890 and we'll trace it with you.