Shipping policy

Processing time

Orders placed before noon Central ship the same business day, Monday through Saturday. Orders placed after noon, on Sundays, or on holidays ship the next business day. Heavy bags (over 30 lbs) are double-boxed by hand, which can add one business day — we'd rather it arrive intact than fast.

Delivery times and rates

Most parcels arrive in 2–4 business days; rural routes can take up to 5. Shipping is free on every order over $40 — no code needed, the discount applies automatically at checkout. Orders under $40 carry a flat $6.95 fee anywhere in the contiguous US. Customers within 15 miles of the shop can skip shipping entirely with free in-store pickup; we'll email you the moment your order is on the pickup shelf.

Bulk and pallet orders

Farm, kennel and shelter accounts on scheduled routes receive pallet delivery every Tuesday and Friday at trade rates quoted by your rep. One-off bulk orders over 150 lbs ship by freight with liftgate service, and we'll call you with the exact freight quote before charging a cent.

Tracking

Every shipment email contains a live tracking link, and the same link is saved on your order confirmation page. If a parcel shows no movement for 3 business days, send us the order number and we'll chase the carrier on your behalf.

Damaged items

If a bag arrives torn or a tub arrives cracked, photograph the damage and email hello@willowbendfeed.com within 14 days. We'll reship the item or refund it — your choice — and file the carrier claim ourselves.